Job Description

Triaging support cases & network events and either resolving to the customers satisfaction, using documented processes and procedures, or escalating as necessary Solving network connectivity issues using remote diagnostic tools and systems Managing the lifecycle of our service tickets and customer requests, ensuring SLAs are met Answering telephone & email support requests Responding to, and managing, events from our network monitoring platform to proactively protect customer connectivity Proactive communication to customers as their service tickets progress Managing inventory stored in the office Support stock check processes Preparation and fulfilling configurations

Required Skills & Qualification

Excel, Word, Microsoft Office, Computer literate, Written and verbal English, Ability to listen, Ability to follow instructions, To handle a varied workload, Able to prioritise workload, Good interpersonal skills, Ability to meet deadlines, Wants to make a difference

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) EssentialGCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

EVOLVING NETWORKS LTD

7 COMMERCE ROAD LYNCH WOOD PETERBOROUGH PE2 6LR

Provider

ESTIO TRAINING LIMITED