Job Description

1st line analyst to work on a busy helpdesk to deliver technical support via the telephone, email and using remote access software, to our increasing client base. You must be a self-motivated individual with superb communication skills and be very well presented.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Duration: 13 months practical training period, plus 3 months for End Point Assessment Delivery model: Work-based training with your employer Day release during term time (approximately 1 day a week for 1 year) Approximately four on-site assessment visits per year Level 2 Functional Skills in maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours a week of an apprentice's time at work Qualifications included: Level 2 Functional Skills in English and maths Level 3 Information Communications Technician Apprenticeship Where you'll work UNIT 1 SWINFORD FARM SWINFORD WITNEY OX29 4BL

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: English (grade A*-C 9/4) Maths (grade A*-C 9/4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Number skills Analytical skills Team working Creative Initiative Other Evidence of successfully gathering and documenting client Demonstrable experience of successfully developing and maintaining relationships Experience in communicating with clients / customers Ability to manage time, prioritise tasks and work under pressure Excellent interpersonal & communication (both oral & written) skills Proactive motivated approach to customer service Keen attention to detail Logical, structured approach to solving problems Ability to adapt and learn new skills Time management and the ability to control a number of concurrently running tasks. Articulate Influence Self Motivated Self Disciplined Positive Attitude Results Orientated Have attention to detail Commitment to delivering excellent customer service Team Player Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early. Apprenticeship Assessment and Information Session: Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship Assessment and Information Session at Witney or Abingdon campus. This will consist of a series of initial assessments (required prior to any apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions. As a new Apprenticeship applicant you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Apprenticeship Assessment and Information Session please call us on 01235 216216. Qualification checks: By applying for this vacancy you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry can access apprenticeships where possible. The National Minimum Wage (NMW) for Apprentices is £6.40 per hour from April 2024. This applies to 16 - 18 year old apprentices and those aged 19 and over during the first year of their apprenticeship. After this, the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training.

Employer

BLUE SPIRES SOLUTIONS LTD

WITNEY, OX29 4BL

Provider

ABINGDON AND WITNEY COLLEGE

About Employer

Managed Service Provider delivering friendly IT support and services to a growing number of local businesses and charities.