Job Description

Answer the telephone and log calls into our helpdesk application; entering detailed information as to what the problem is and what actions have been taken so far to rectify Attempt first time fix; working with the user and your team to try to resolve the issue as quickly as possible Calling the user back at agreed timescales to ensure they are kept abreast of the situation and understand what the next steps are and when they will happen You need to be a calm and assured person who works well under pressure and to tight deadlines, is very well presented and has very good communication skills To perform such other duties that may occur from time to time as instructed and agreed by the helpdesk team The training you will be getting Duration: 13 months practical training period, plus 3 months for End Point Assessment Delivery model: Work-based training with your employer Day release during term time (approximately 1 day a week for 1 year) Approximately four on-site assessment visits per year Level 2 Functional Skills in maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours a week of an apprentice™s time at work Qualifications included: Level 2 Functional Skills in English and maths Level 3 Information Communications Technician Apprenticeship What to expect at the end of your apprenticeship Promotion to 1st Line Technician on our helpdesk on a permanent contract A new training plan will be designed for the individual so they can further their IT career Future courses and exams will be funded by the employer

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Team working, Creative, Initiative

GCSE or equivalent English (Grade A*-C 9/4) EssentialGCSE or equivalent Maths (Grade A*-C 9/4) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

BLUE SPIRES SOLUTIONS LTD

UNIT 1 SWINFORD FARM SWINFORD OX29 4BL

Provider

ABINGDON AND WITNEY COLLEGE