Job Description

Helping people move into their temporary accommodation, ensuring they sign their license agreement and helping them complete forms for things like Housing Benefit and Council Tax Being the first point of call if someone has a problem in their temporary accommodation, for example if something is faulty, then it will be your job to arrange a plumber or an electrician Providing practical support to people in new accommodation by helping them if they are struggling, for example helping them to book doctors’ appointments or arranging a food parcel Signing people out of their temporary property at the end of their stay, this includes checking that everything is in order and completing forms with them Informing people about their rights and responsibilities in temporary accommodation Working with the Housing Services Team to help people complete the paperwork required to enable them to move into a more permanent home in the future Being a friendly face for people in a difficult situation

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Non judgemental, Patience

GCSE or equivalent English (Grade 9-3 (A*-D)) EssentialGCSE or equivalent Mathematics (Grade 9-3 (A*-D)) Essential

Apprenticeship Standard

Housing and property management assistant Level 2 (GCSE)

Employer

Blaby District Council

Council Offices Desford Road Leicester LE19 2EP

Provider

ACCESS TRAINING (EAST MIDLANDS) LTD