Job Description

As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers Working on customer sites every day means you™ll need to be prepared to travel around, but that™s part of the fun! You get to see our technology being used in lots of different, innovative ways, and you get to be part of it You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio You will make sure customer™s services and solutions are set up and optimised You will also make recommendations on new digital product and service solutions and may even sell them to the customer This is an incredible opportunity for someone who is passionate about technology, but that doesn™t mean you have to be super technical “ we™ll give you all the training you need to get you up and running to progress your career within the Field and beyond. Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today! The training you will be getting This apprenticeship will last 18 months, and you™ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You™ll also complete one œstudy day a week At the end of your hard work, you will gain a level 3 qualification in Information Communication As an apprentice, you will study for a nationally recognised qualification as you gain hands on experience in our industry What to expect at the end of your apprenticeship At the end of your training period, you will be assessed, and on successful completion of your assessment will assimilate as a fully qualified Field Engineer. From there the opportunities within BT are endless

Required Skills & Qualification

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Logical

GCSE or equivalent Any (Grade 4) EssentialGCSE or equivalent Any (Grade 4) EssentialGCSE or equivalent Any (Grade 4) EssentialGCSE or equivalent English (Grade 4) EssentialGCSE or equivalent Maths (Grade 4) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

BT GROUP PLC

New Road, Chiseldon, Swindon, Wiltshire, England SN4 0LX

Provider

FIREBRAND TRAINING LIMITED