Job Description

As an Administrator, you will be responsible for providing comprehensive administrative support to all areas of the business to ensure the smooth operation of our organisation. You will undertake a variety of tasks, handling various correspondence, and maintaining accurate records.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Overview of Customer Service Level 2 Apprenticeship Standard The link below is the Assessment Plan for this course €“ from page 9 this gives a full breakdown of what you will gather evidence for and be competent in by the end of the apprenticeship. customer_service_practitionerem.pdf (instituteforapprenticeships.org) The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers. The standard covers the following: Knowledge Skills Behaviours / Attitude You will complete an End Point Assessment this will involve the following: Showcase/Portfolio Interview Practical Observation Professional Discussion You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday. Where you'll work UNIT 18 BROOKES MILL ARMITAGE BRIDGE HUDDERSFIELD HD4 7NR

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: Maths and English (grade 4/C or above or equivilent) Desirable qualifications BTEC or equivalent in: ICT (grade Pass, Merit or Distinction) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Creative Initiative Excellent attendance Excellent timekeeping Microsoft Word and & Excel Other Please check time it will take you to travel; there are excellent links via bus. If you would like to discuss this apprenticeship please call Nichola on 07788390025

Employer

AUTOMATIC OPENING VENTS UK LIMITED

HUDDERSFIELD, HD4 7NR

Provider

KIRKLEES COLLEGE

About Employer

WE ARE AN INDEPENDENT COMPANY DEDICATED TO PROVIDING EXCELLENT CUSTOMER SERVICE AND TECHNICAL SUPPORT FOR THE DESIGN, SUPPLY AND INSTALLATION OF NATURAL AND SMOKE VENTILATION. As an independent company we strongly believe that our strength is in providing solutions. A.O.V UK's expertise within the industry together with our partnerships with leading manufacturers enable us to deliver the quality and technical expertise of a large organisation but with a personal touch! Our product range includes electric and manual systems for natural ventilation as well as providing solutions for smoke ventilation (AOV's). A.O.V. UK also have a division which specialises in the supply and installation of Automatic Doors. We have partnerships with leading manufacturers and a network of engineers who install to BS EN 16005 standard. We pride ourselves on listening to our customers and developing close working relationships.