Job Description

The key purpose of this role is to provide a high level of administrative support to the Group Customer Relations function, ensuring that daily activities within the team are processed and administered correctly and in line with agreed SLA's. The role also involves general office duties.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work You will achieve the Level 3 Customer Service Specialist Apprenticeship Standard You will have a mentor for one to one teaching and learning In-house training will be given to support specifics of the role Training schedule has yet to be agreed, details will be made available at a later date Where you'll work The Observatory, Brunel Way, Dock Rd, Chatham ME4 4AF

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: English (grade 4/C) Maths (grade 4/C) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Logical Team working Initiative

Employer

OSB Group

Chatham, ME4 4AF

Provider

THELIGHTBULB LTD

About Employer

Our story OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected sub-segments of the mortgage market such as Buy to Let, Residential, complex commercial and semi-commercial, development finance, bridging and asset finance. Our history Our people Our key numbers at a glance £25.8bn Statutory loans 2,000+ Employees in UK & India 8+ Unique brands £22.1bn Statutory retail deposits 16.1% Common Equity Tier 1 (CET1) ratio 66.1p Statutory basic EPS