Job Description

The role of a Customer Service advisor is vital to the smooth running of the aftersales department. As a key member of the team, you will co-ordinate the movements of customer's vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Level 2 Retailer Apprenticeship Standard Functional Skills in maths and English (if required) With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge, skills & behaviours required to achieve the qualification from working with highly skilled professionals. Residential training - All travel and accommodation costs are covered by the employer. Where you'll work 168-174 Great North Road Hatfield Hertfordshire AL9 5JN

Required Skills & Qualification

Desirable qualifications GCSE or equivalent in: English & Maths (grade C/4 or above) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Number skills Analytical skills Logical Team working Initiative Non judgemental Patience Other Once qualified you will have a number of transferable skills You may be expected to work Saturday's on a rota basis Off the job training is on a residential basis

Employer

STEVEN EAGELL LIMITED

Hertfordshire, AL9 5JN

Provider

PROVQ LIMITED

About Employer

Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advances