Training and Qualification

Find out the full nature and details of the enquiry by helping clients to clarify and explore the issue. Help the client decide what they want to achieve. Explore with the client all possibilities for action and their possible effects. Help the client choose a course of action and support them in taking such action. To use DIAL’s information resources and consulting colleagues, this will ensure that clients receive accurate and relevant information. Option to provide clients with written or printed information which they can refer to later should be given. To ensure that written information is sent out with minimum delay. To follow-up cases, negotiating on behalf of clients either by telephone or letter with other agencies (e.g Social Services, Benefits Agency). To refer cases which you cannot answer completely and satisfactorily to a more experienced colleague or to the most relevant organisation or source of information. To keep an accurate case record of every client enquiry, including copies of any handwritten material sent.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

GCSE or equivalent Math's & English (Grade 3 or above) EssentialOther Functional Skills Math's & English (Grade Level 1) Desired

Apprenticeship Standard

Customer service practitioner Level 2 (GCSE)

Employer

DIAL BARNSLEY

MCLINTOCKS SUITE 6-9 3RD FLOOR SUMMER LANE S70 2NZ

Provider

INDEPENDENT TRAINING AND EDUCATION CONSULTANTS LIMITED