Job Description

To provide a professional first line technical advisory and diagnostic support service to European Electronique™s customers within a service desk environment during the service window To provide a professional and effective first line remote network monitoring and management service to the customer environment To ensure that all reported technical issues are dealt with professionally & competently - that they are recorded on the Service management System and are resolved within the customers Service Level Agreement To provide an effective communications interface between the school customers and the various groups within European Electronique Provide 1st line technical support and call logging services to the school To report and manage any incident that requires the services of a third-party organisation To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA™s To action any asset change in compliance with the Change Control Procedure To complete additional adhoc project work, as required To assist the Network Manager by carrying out reasonable requests for additional duties as and when required To keep the working area clean & tidy at all times To attend and complete education courses and exams that are part of the Apprenticeship programme To ensure compliance at all times to all Health & Safety and ISO policies and procedures The training you will be getting Level 3 Information Communication Technician (ICT) Standard: ST0973) Remote training Dedicated Performance Coach 18 months - Approx without EPA What to expect at the end of your apprenticeship There is the possibility of progression to an IT Technician role. European Electronique have multiple customer sites located local to Reading.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Non judgemental, Patience, Physical fitness

GCSE or equivalent Have 5 GCSE™s grade 4 (or equivalent) and above. (Grade 9-4(A*-C)) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

EUROPEAN ELECTRONIQUE LIMITED

Shinfield Road, Reading, RG2 9BL

Provider

ACTIVATE LEARNING