Job Description

Work with users to resolve IT faults and requests within agreed timescales Create, maintain and remove user accounts from IT systems Install, commission and test new equipment Carry out system checks Answer IT Helpdesk calls and provide first line assistance Record all call details on the ticket platform

Training and Qualification

Level 3 Information Communications Technician Apprenticeship Standard Apprenticeship training will be delivered in a classroom environment, from the EMA Derby Hub on Siddals Road, Derby You will have access to modern, high performance machines, in addition to having the opportunity to explore computer hardware with expert tutors and instructors

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

GCSE or equivalent 5 GCSE's including Maths and English (Grade C/4) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

Thrive Networks

HEXGREAVE HALL ESTATE GOLDCREST LODGE UPPER HEXGREAVE NG22 8LS

Provider

EMA TRAINING LIMITED