Job Description

Assist in providing technical support to employees, including troubleshooting hardware, software, and network issues. Help set up, configure, and maintain computer systems, printers, and other peripherals Support the installation, maintenance, and updates of software applications Participate in the implementation and maintenance of network infrastructure, including switches, routers, and firewalls Assist in the management and monitoring of data backups, security measures, and disaster recovery plans Document and maintain accurate records of IT-related inventory, issues, and resolutions Continuously develop your knowledge and skills by participating in relevant training and educational opportunities Contribute to IT projects and initiatives as directed by senior team members Adhere to company policies and procedures, as well as industry best practices, in all aspects of IT support Perform other IT-related tasks as assigned by the external IT Support suppliers

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

ASHLEIGHSIGNS LIMITED

Ashleigh House Beckbridge Road Normanton Industrial Estate Normanton WF6 1TE

Provider

VELOCITY 1ST LIMITED