Job Description

Help users troubleshoot day-to-day IT support issues Record, prioritise, and report on support incidents Provide basic instructional training to staff where necessary Fixing computers and issues on-site and in the workshop Using initiative to learn and be up to date with the latest technologies Perform scheduled maintenance on computer systems to ensure efficient operations This position will provide exposure to other areas of IT such as software development, infrastructure and networking

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Creative, Initiative

GCSE or equivalent Maths and English (Grade GCSE GRADE C/4) Desired

Apprenticeship Standard

Digital support technician Level 3 (A level)

Employer

FRANK H DALE LTD

MILL STREET LEOMINSTER HEREFORDSHIRE HR6 8EF

Provider

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE