Job Description

Core Values (Right Person): Do Well by Doing Good Gain Creativity by Being Driven Gain Control by Being Accountable Gain Impact by Being Productive Gain Trust by Being Considerate Gain Growth by Being Vulnerable Core Responsibilities (Right Seat): Provide general IT support, working with employees/learners to identify computer/system problems and advise on the solution. Test and fix faulty equipment and troubleshoot issues via helpdesk ticketing system Suggest infrastructure or software-based productivity solutions and implement these in the organisation where relevant. Update self-help documentation for users as required.Support physical and digital infrastructure transformation projectsSupport users in the efficient use of software Utilise software packages and tools such as collaborative technologies Maintain an awareness of current, emerging and fringe technologies Support and implement ICT-related projects that help to modernise ICT in line with current developments in technology Carry out the installation of hardware, software and any other ICT equipment, ensuring they are safe before use Repair and maintain ICT equipment to maximise efficiency Support the delivery of TDM programmes through administering various IT support needs in the delivery team such as administration and invigilation of the exams via Pearson Vue or Virtual testing systems Support for the overall networking and connectivity in physical and virtual offices, ensuring tidiness and compliance with policies to ensure compliance Support and contribute to the overall ethos of TDMKeep up-to-date with developments in ICT and update practices where necessary Any other duties as directed by your line manager and/or a Director Compliance with all TDM policies, procedures and legal responsibilities, including ISO9001 and Cyber The training you will be getting Information Communications Technician Level 3 Apprenticeship Standard: The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body What to expect at the end of your apprenticeship Opportunity to progress to higher level apprenticeship or opportunity for permanent position on completion of the Apprenticeship

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Patience

GCSE or equivalent English (Grade 4) EssentialGCSE or equivalent Maths (Grade 4) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

THE DEVELOPMENT MANAGER LTD

COUNTY HOUSE G12 ST. MARYS STREET WORCESTER WR1 1HB

Provider

THE DEVELOPMENT MANAGER LTD