Job Description

This is a fantastic opportunity to start your career in a medical setting gaining a range of customer service and administrative skills in a busy medical centre. Within our reception team, you will learn how to deal with patient enquiries and requests for appointments on the telephone, via digital solutions and face-to-face at the reception desk.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Level 2 Diploma Customer Service Practitioner Level 1 Functional Skills Maths Level 1 Functional Skills English The training schedule has yet to be agreed upon, further details will be made available at a later date Where you'll work MUNDESLEY MEDICAL CENTRE MUNHAVEN CLOSE MUNDESLEY NORWICH NR11 8AR

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: English (grade 4) Math's (grade 4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Organisation skills Customer care skills Administrative skills Logical Team working Non judgemental Patience Other You must want to help patients and be prepared to work as part of a team. For a large part of the role you will be using IT systems and contacting patients by telephone. Confidentiality is very important and you must not share information outside of the practice. You must be prepared for patients to tell you very personal details.

Employer

Mundesley Medical Centre

NORWICH, NR11 8AR

Provider

POULTEC TRAINING LIMITED

About Employer

We are a small GP Practice with around 45 staff and 6000 patients many of which are older. During you lunch break you can take a 5 minute walk to the beach.