Job Description

Opening up and closing down the surgery as staff rota dictates. Arranging appointments using a computerised appointment system for patients coming to the desk and via the telephone. Greeting patients on arrival, booking them in and directing them to waiting room. Taking requests by telephone for appointments and home visits quickly and efficiently. Issuing repeat prescriptions and dealing with requests for prescriptions as appropriate. Giving results of tests to patients following the confidentiality code. Advising patients who wish to register at the Practice as to the correct procedure. Entering the details of new registrations into the computer system. Updating patient records – changes of names, addresses, telephone numbers, etc. Dealing with incoming electronic mail and forwarding it to correct destination. Scanning paper documents and filing them in the computerised patients’ record. Taking messages and dealing with them as set out in protocols. Dealing with requests from clinicians as quickly and efficiently as possible; e.g. booking ambulances, finding patients’ notes, telephoning patients, etc. Handing out letters/blood forms/prescriptions/sick notes, etc. Keeping the reception area clean and organized Other tasks as necessary: From time to time, there are additional tasks that are ad hoc or routine in nature that will need to be covered

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Non judgemental, Patience

GCSE or equivalent English (Grade 9-4 (A*-C)) EssentialGCSE or equivalent Mathematics (Grade 9-4 (A*-C)) Essential

Apprenticeship Standard

Business administrator Level 3 (A level)

Employer

DR SPARROW & PARTNERS

NEWTHORPE MEDICAL PRACTICE HARVEST ROAD EASTWOOD NG16 3HB

Provider

ACCESS TRAINING (EAST MIDLANDS) LTD