Job Description

As our new apprentice, you will be working alongside our experienced team members to provide excellent customer service to our clients. You will be responsible for tasks such as booking appointments, dispensing glasses, maintaining accurate records, and providing advice to customers on the best products for their needs. You will also have the opportunity to learn about the latest optical technology and trends, and gain experience in a fast-paced and dynamic industry. This is a fun and exciting role that offers the chance to work with a great team of people, and to develop skills that will be valuable throughout your career. The duties within this role include: Greeting customers in a professional and friendly manner as they enter the practice Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements Be able to explain the features and benefits of particular frames, using non-technical customer friendly language Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses Making adjustments to customers spectacle frames using the correct tools to ensure stability and comfort Basic frame repairs Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements Ordering prescription glasses and contact lenses in for the customer Correct completion of NHS paperwork and written records in-line with company procedures Making follow up appointments for customers Use a focimetre to find the prescription from spectacles Communicate contact lenses suitability, features and benefits Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing Explaining offers and products to customers Taking payments from customers Being able to problem solve with basic optical concerns Understanding business KPI's and how they affect the practices profitability Employee Benefits Include: Your birthday off work No Sunday or bank holiday working Access to Simply Health (claim cash-back on health-care purchases) Retail discounts Cycle to work scheme The training you will be getting Level 3 Optical Assistant Apprenticeship What to expect at the end of your apprenticeship The successful candidate will work towards achieving a level 3 qualification in Optical with experience in a busy Optical Practice. Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such you can continue building up skills that will always be in demand. Career breaks and part time working are often possible. You could go on to acquire higher level optical qualifications such as: Ophthalmic Dispensing- Become a qualified Dispensing Optician Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non Optical aids such as bump-ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others Other non-clinical roles: Practice Management - Go into a Management course Practice ownership - Go into business yourself, partnership or Franchise

Required Skills & Qualification

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Non judgemental

GCSE or equivalent English (Grade 4/C or above) EssentialGCSE or equivalent Maths (Grade 4/C or above) Essential

Apprenticeship Standard

Optical assistant 2022 Level 3 (A level)

Employer

PULLEN & SYMES LTD

18 Mill Street Ottery St. Mary EX11 1AD

Provider

TRAINING 2000 LIMITED