Job Description

To maintain patient records as directed by the Patient Services Manager and defined by standard protocols To deal with telephone enquiries and direct callers appropriately To liaise with the Patient Services Manager and Patient Services colleagues on matters of administration to ensure the efficient and timely operation of the surgery To work closely with the Patient Services Manager to ensure the efficient operation of the Patient Services Office in the handling of all matters concerning patient appointments and records administration To accurately record and confirm patient appointments within the electronic appointment system To ensure that appropriate information is prepared for Doctors who undertake home visits To liaise with other agencies on behalf of the Doctors as and when directed, for example, arranging patient transport To record and relay messages to other members of the Health Care Team ensuring that urgent priorities are recognised To undertake processing of confidential medical correspondence as and when necessary, at all times maintaining the strictest confidentiality To undertake the duties of Front Desk Co-ordinator as and when directed to ensure that patient enquiries are dealt with efficiently and handled in an appropriate and friendly manner To undertake such additional duties as may be necessary to ensure the efficient operation of the Patient Services Office and as directed by the Patient Services Manager The training you will be getting Customer Service Practitioner Level 2 Apprenticeship Standard: This apprenticeship programme is delivered with a blended learning approach and includes a mixture of on site tutor visits and online tutor led sessions All delivery is completed in the workplace and you will not need to attend any off-site training What to expect at the end of your apprenticeship Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of the team

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative

GCSE or equivalent English (Grade 3/D) EssentialGCSE or equivalent Math's (Grade 3/D) Essential

Apprenticeship Standard

Customer service practitioner Level 2 (GCSE)

Employer

CORNERWAYS MEDICAL CENTRE

PARKERS CLOSE GORLEY ROAD RINGWOOD BH24 1SD

Provider

LEARNING SKILLS PARTNERSHIP LTD