Job Description

Learning to work effectively as part of a team as well as on own initiative, developing excellent communication skills. Ensuring all calls are dealt with in line with Service Level Agreements. Providing quality customer service, including interacting with customers, answering insurance enquiries and identifying customer complaints.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Customer Service Level 2 Apprenticeship includes: Level 2 Functional Skills in maths and English (if required) Work based delivery of Level 2 Apprenticeship Standard Full company induction including health and safety 20% off-the-job time will be given for study / assignments Monthly contact session with your PV trainer Internal training provided by your employer and workplace mentor Where you'll work VICTORIA HOUSE TOWARD ROAD SUNDERLAND SR1 2QF

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: English and Mathematics (grade C/4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Customer care skills Administrative skills Team working

Employer

Just Travel Cover

SUNDERLAND, SR1 2QF

Provider

PENSHAW VIEW TRAINING LIMITED

About Employer

An independent Insurance Intermediary, celebrating 25 years in business in 2024! Operating from our Call Centre in Sunderland city centre, we are a leading provider of specialist travel insurance for people of all ages, including those with pre-existing medical conditions. We also work in partnership with travel agents, tour operators' charities and health organisations offering travel insurance solutions for their customers. Winner of Insurance Choice Awards 2017 & 2023 - Best Travel Insurance Provider Finalist in North East Business Awards 2018 - Apprenticeship Award