Job Description

The successful applicant will be accountable for the following in their job role: Maintain a professional and welcoming approach when dealing with clients / customers and members of the public, ensuring all visitors are greeted promptly on arrival Promote a positive company image by keeping a neat, clean and tidy working environment Ensure telephone calls are answered promptly within three rings Ensure that you provide a high standard of clerical and administrative support Manage the booking and cancelling of appointments using either the appointment book / computerised appointment system Use a variety of software packages to produce correspondence and documents producing E-Mail and Word Documents, along with accessing our database via our CRM system Ensure all office equipment is in good working order at all times Understand and adhere to the company and department standards, policies and procedures Comply with all company policies, rules and procedures at all times Maintain confidentiality regarding the company™s business / employees / clients / customers / visitors Undertake any additional duties as required in order to keep the offices™ operations run smoothly The training you will be getting You will be completing the Level 3 Customer Service Specialist Apprenticeship Standard with SBC Training, Shrewsbury. The Customer Service Specialist apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme is delivered using a blend of online, anytime learning and expert-led classroom training covering core topics. What to expect at the end of your apprenticeship A potential for full-time employment at the conclusion of the apprenticeship.

Required Skills & Qualification

Communication skills, Organisation skills, Customer care skills, Team working

GCSE or equivalent English (Grade 4/C) DesiredGCSE or equivalent Mathematics (Grade 4/C) Desired

Apprenticeship Standard

Customer service specialist Level 3 (A level)

Employer

NOCK DEIGHTON (1831) LTD

James Preston House Waterloo St Kidderminster DY11 7FQ

Provider

SBC TRAINING LIMITED