Job Description

Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads Focus on effective customer account management, aiming to increase the company™s customer base and develop long-term collaborative relationships within the building trade Maintain up-to-date product and industry knowledge Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers Keep in touch with both leading banks depots regularly via the telephone and using our customer engagement messaging tool Develop long-term collaborative relationships with customers Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls Process sales for customers using the in-store payment systems, quoting correct pricing, delivery date and stock requirements The training you will be getting Customer Service Practitioner Level 2 Apprenticeship Standard qualification Training provided by an in-house Learning & Development TeamSupport from an external training provider 15-month programme including a minimum 12 month learning period plus end point assessment Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship What to expect at the end of your apprenticeship Full-time employment with Howdens may be offered to the right candidate

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Creative, Patience

GCSE or equivalent English (Grade C/4) DesiredGCSE or equivalent Maths (Grade C/4) Desired

Apprenticeship Standard

Customer service practitioner Level 2 (GCSE)

Employer

HOWDEN JOINERY LIMITED

Units 9-10, Alton Business Park Alton Road Ross-on-Wye HR9 5BP

Provider

STAFF SELECT LTD