Job Description

Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our Operational care Centre in London Heathrow. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry. Your Role: The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). This is not just another job, it™s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you! Your Responsibilities: Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo Manage operational tasks through Business Process Automation tools (BPA) and all related features Review and ensure alignment of shipping instructions clarifying any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information. Report problems, operational disputes or discrepancies to your team leader Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered Initiate and resolve any rate or performance discrepancies Act as a main contact for the services in scope Your Skills and Experiences The minimum entry requirement for this apprenticeship is GCSEs at grades 3 “ 9 / A*-D including maths & English) Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and are able to communicate effectively with others. Good planning and organization skills is important and you will need the ability to multitask and be a self-starter. Previous use of Microsoft Outlook and Excel is beneficial.Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years This position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process. This process will include criminal record checking and identify validation. Any appointment will be strictly condition upon and subject to the receipt of satisfactory results of these checks This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found on our website. Key Information: Apprenticeship Contract: Fixed term “ 2 Years Working hours: Monday “ Friday, 7.5 hours per day 0900-1730Place of work: On site “ Heathrow South Cargo Centre, Feltham , TW14 0PH The training you will be getting Level 3 International Freight Forwarding Specialist apprenticeship standard qualification, which includes: End-Point Assessment (EPA) This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed. What to expect at the end of your apprenticeship A role in a successful, dynamic company Be a part of a strong team of performance driven colleagues Great future career prospects for advancement A professional working environment

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

GCSE or equivalent Maths and English (Grade 3 “ 9 / A*-D) Essential

Apprenticeship Standard

International freight forwarding specialist Level 3 (A level)

Employer

Kuehne+Nagel

Unit 1 Girling Way Feltham TW14 0PH

Provider

SR APPRENTICESHIPS LIMITED