Job Description

To review jobs received during the working day and allocate accordingly to engineers To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times Where necessary, allocating specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with client requirements To enter into the “Contract Diary” relevant information of appointments made for engineer attendance/response in order to maximise attendance within response times whilst minimising standby and travelling time Raising purchase orders when ordering materials and ensuring deliveries are made on time To check engineers paperwork/PDAs to ensure written details match those reported by phone and recorded to ensure that the engineers documentation is correct and accurate To record details of conversations or other forms of communication regarding jobs to provide an audit trail of actions taken

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Team working, Self Motivated

GCSE or equivalent English (Grade A*-C (9-4)) EssentialGCSE or equivalent Maths (Grade A*-C (9-4)) Essential

Apprenticeship Standard

Business administrator Level 3 (A level)

Employer

OAKRAY LIMITED

Glasgow Stud Burnt Farm Ride Enfield EN2 9DY

Provider

HERTFORD REGIONAL COLLEGE