Job Description

Act as a point of contact for enquiries via email, over the phone or in person Use excellent customer service skills to answer the telephone in a professional, friendly manner Undertake general administration tasks including photocopying, filing and day to day office duties Respond to enquiries and requests for information Use excellent organisational skills to ensure that the daily activities of the office run smoothly Be IT literate and have a working knowledge of relevant computer software, including Microsoft Office and social media Have the ability to multitask and prioritise tasks when required Have a clean and tidy appearance (uniform will be provided) Have good writing skills and a sound command of the English language Any other duties to be carried out as and when required by the Chief Officer

Training and Qualification

Level 3 Business Administrator Apprenticeship Standard One day per week release for training at Morpeth Campus

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

GCSE or equivalent English (Grade 4) EssentialGCSE or equivalent Maths (Grade 4) Essential

Apprenticeship Standard

Business administrator Level 3 (A level)

Employer

WATBUS LTD

WATBUS 17 WANSBECK WORKSPACE ROTARY PARKWAY NE63 8QZ

Provider

THE NORTHUMBERLAND COUNCIL