Job Description

Providing a welcoming and efficient reception service To be the first point of contact for visitors to the Academy providing a welcoming, efficient reception service To provide reception services to students To be able to work in a fast paced reception area multi-tasking between reception duties Be the initial point of contact for all enquiries by telephone and in person, advising staff, parents, pupils and visitors on appropriate source of information To be able to deal with challenging visitors, parents and students appropriately whilst maintaining a calm persona Ensure all visitors are issued with badges in order to comply with the Academy’s security procedures Ensure that visitors are met by the appropriate member of staff and escorted within the Academy unless their DBS status is known and it has been agreed that they visit the Academy without direct supervision Be the main contact point for staff with regards to Academy events of any one day Maintain a tidy and orderly reception area Support with ParentPay account set up, queries from parents and general support Support with Bromcom queries from parents and general support for example MCAS, etc Word processing and data input as directed Assist with duplicating, collating and distribution of information to parents/carers, staff, students and others To ensure confidentiality at all times when dealing with issues re Staff, Students or Parents Undertake general clerical duties when directed including photocopying, printing, laminating and filing Franking outgoing post and sorting incoming mail Provide refreshments to visitors when required Support with Academy evening events for example, parent evenings, open evening etc Make telephone calls to parents and carers as required Send text message and/or emails to parents and carers as required Supervise students as required Any other reasonable duties as directed by Line Manager

Training and Qualification

You will work towards completing a Level 3 Business Administration Apprenticeship. All training will be delivered by LMP Education remotely. The employer will give you time out of your working week to focus on your qualification.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

GCSE or equivalent Maths & English (Grade 4-9 (A*-C, Level 2)) Essential

Apprenticeship Standard

Business administrator Level 3 (A level)

Employer

Oasis Academy Silvertown

Oasis Silvertown 303 N Woolwich Rd London E16 2BB

Provider

LET ME PLAY LIMITED