Job Description

Answer telephone calls, helping where possible and transfer calls internally Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation. Assist with customer enquiries To provide quotes for customers that meets their business needs To monitor, track and follow up any current account to ensure any renewals are processed accordingly Provide a front of house service for all company visitors Maintain the office set up and internal systems Provide administrative support for all staff Keep abreast of trends and changes in the technological arena Discuss promotional strategy and activities with the external marketing team To use socials media platforms to raise the profile of the business to support with new business and a broader reach for the brand. Draw up client agreements for digital signature

Training and Qualification

NVQ L3 Business Administration Maths and English functional skills training if necessary (delivered online) Dedicated Juniper skills coach for on the job training delivered both online and via face to face meeting at a minimum of once per month

Required Skills & Qualification

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Analytical skills, Team working, Creative, Initiative, Confident Telephone Manner, Knowledge of Microsoft Office, Self-Motivated

GCSE or equivalent English & maths (Grade A*-C/ 4-9) Desired

Apprenticeship Standard

Business administrator Level 3 (A level)

Employer

GEEX LTD

12 Birmingham Road West Bromwich West Midlands B71 4JZ

Provider

JUNIPER TRAINING LIMITED