Job Description

Dealing with complex reception and visitor queries. When required, answer routine telephone and face to face enquiries, sign in visitors and undertake general reception duties Undertaking administrative duties related to the post such as production of letters, reports and other documents as requested using relevant ICT packages such as spreadsheets, databases, Word, internet and SIMS Assist in the input and production of data and information for the Academy using appropriate ICT packages and databases including production of reports Maintaining manual and computerised records, returns and management information systems Alerting line manager to any concerns through monthly monitoring systems Act as the first point of contact for prospective families by providing a warm and welcoming personalised service Conduct academy tours and provide information to prospective parents, staff and visitors Provide administrative support including general communications, managing multiple office calendars, scheduling meetings, managing logistical details, reporting data, organising admissions assessments and all aspects of enrolment and re-enrolment, maintaining positive professional relationships with all departments in the academy Track and respond to enquiries, extensive and on-going phone, email, and in-person communication Ensure accuracy of the database management system Support event management and attend on and off campus admission events for prospective and current families as required Maintaining stock and supplies, cataloguing and distributing as required or as directed Attending relevant meetings as required and take notes if requested To undertake any other duties appropriate to the grade of the post as requested by your Line Manager

Required Skills & Qualification

Communication skills, IT skills, Organisation skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience

GCSE or equivalent English (Grade C or 4) EssentialGCSE or equivalent Maths (Grade C or 4) Essential

Apprenticeship Standard

Business administrator Level 3 (A level)

Employer

E-ACT

Furzebank Way Willenhall WV12 4BD

Provider

WALSALL COLLEGE