Job Description

Administrative Duties: Ensure that the reception area is welcoming, tidy and project a professional image Greet and welcome all visitors to the school including parents, students and staff, providing a helpful and proactive service always ensuring all enquiries are dealt with in an efficient, professional, friendly and caring manner ensuring the smooth running of reception Acting as first point of contact for the school. Answer telephone queries in a polite, professional, friendly and caring manner. To include receiving and transferring calls, announcing callers, taking messages and ensuring that they are passed on via email Receive visitors and deliveries / goods, and deal with any associated administration Ensure that the reception area is welcoming, tidy and project a professional image Greet and welcome all visitors to the school including parents, students and staff, providing a helpful and proactive service always ensuring all enquiries are dealt with in an efficient, professional, friendly and caring manner ensuring the smooth running of reception Acting as first point of contact for the school. Answer telephone queries in a polite, professional, friendly and caring manner. To include receiving and transferring calls, announcing callers, taking messages and ensuring that they are passed on via email Receive visitors and deliveries / goods, and deal with any associated administration (security badges, signing delivery notes, informing staff of deliveries) To arrange any hospitality requirements and meeting room facilities as and when directed To contact parents / legal guardians regarding; truanting or excluded pupils, asking for the collection of sick pupils on the behalf of other staff To work as an essential member of the Administration Team, taking responsibility for providing first class administration to support to the school Ensuring all administration tasks are completed with accuracy and in a timely manner whilst maintaining an accurate and structured college filing system on and offline Data entry and production of basic reports To photocopy documents and materials as directed To record and sign visitors and pupils in and out of the school. Issue visitor passes where necessary Telephone 999 for ambulance and / or police attendance when requested in an emergency situation Support maintenance of reprographics equipment Using appropriate IT software packages for the production of school publications and documentation Support for the School: All staff in school will be expected to accept reasonable flexibility in working arrangements and the allocation of duties including duties normally allocated to posts at a lower responsibility level, in pursuance of raising pupil achievement and effective team working. This includes covering reception at times of high levels of activity, staff absence or lunch cover Be aware of and comply with policies and procedures relating to child protection, health and safety, security, confidentiality and data protection. Reporting all concerns to the appropriate person Contribute to the overall ethos / work / aims of the school Participate in training, other learning activities and performance development as required Attend and participate in meetings as required Any other duties commensurate with the duties / responsibilities / grade of the post The training you will be getting You will be required to attend Kidderminster College one day a week to acheive your Level 3 Business Administrator qualification. What to expect at the end of your apprenticeship Administrative Assistant Receptionist

Required Skills & Qualification

Communication skills, IT skills, Problem solving skills, Time-Keeping, Listening Skills, Confidence, Resilience, Hard-Working, Cheerful, Friendly, Flexibility

GCSE or equivalent maths and English (Grade 4/C) Essential

Apprenticeship Standard

Business administrator Level 3 (A level)

Employer

Redhill School

C/O Redhill School Junction Road Stourbridge West Midlands DY8 1JX

Provider

NCG