Job Description

Studying for Business Analyst Level 4 qualification. Business analyst / Institute for Apprenticeships and Technical Education The documentation of existing and new digital solutions and integrations in line with industry standards Stakeholder management with both internal customers and third-party suppliers to collect requirements Production of wireframes and full Process Design Documents when needed as well as customer experience documentation Support customer testing of all new processes and support the UX team to adapt and change processes to better support customer needs The safe and secure delivery of new and improved digital solutions and system integrations in line with the target dates set out in the Customer and Digital Action Plan Ensuring all solutions are centred around the customer experience as a priority, working with stakeholders to ensure the benefits for the customer are measurable Embrace and promote the values of the organisation and ensure that the highest standards of conduct and behaviour in line with Council's Code of Conduct, including maintaining awareness and taking action wherever necessary to contribute to the safeguarding of vulnerable people Ensure that service provision respect and reflect the needs and diversity of communities residing within the district and decisions are taken with full regard to the Council™s policies on equality and diversity, whilst visibly demonstrating a commitment to the principles, aims and objectives of such Ensure a positive and proactive approach to the management of health and safety across all areas of responsibility The Council reserves the right to vary the content of the job description, after consultation, to reflect the changes to the job without changing the general character of the post or level of responsibility The training you will be getting Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we™ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience Successful completion of this apprenticeship gives you an accredited Level 4 Business Analyst, with training in how to: Investigate the wants, needs, problems and opportunities for your business Analyse performance of your processes and suggest recommendations for improvement Identify your data requirements to improve your business Create data models to illustrate how your data is represented within your business systems Assess costs, benefits and impacts of suggested changes to your business For a full list of programme modules visit: estio.co.uk/courses/business-analyst What to expect at the end of your apprenticeship This role offers the length of the apprenticeship.

Required Skills & Qualification

Communication skills, Attention to detail, Team working, Written communication skills, Strong Presentation skills, Problem analysis, Troubleshooting, Collaborative mindset, Openness to feedback, Willingness to help others, Proactive, To work in a fast-pace, Ability to meet deadlines, Able to prioritise tasks, Able to follow instructions

GCSE or equivalent 5 GCSE's including English and Maths (Grade A*-C/9-4 or equivalent) EssentialA Level or equivalent A minimum of three A levels (Grade A*-C/9-4 or equivalent) Essential

Apprenticeship Standard

Business analyst Level 4 (Higher national Certificate)

Employer

Lichfield District Council

District Council House Frog Lane Lichfield WS13 6YY

Provider

ESTIO TRAINING LIMITED