Training and Qualification

Responding to and resolving user queries sent to our support inbox. Uploading of client content into our software platform. Generating usage reports based on assessment completions. Answering incoming calls and assisting clients with day-to-day queries. Data entry into many software platforms that we use. Supporting a client account manager in the day-to-day management of client solutions. Helping on client calls.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

GCSE or equivalent English (Grade 9-4 or A*-C) EssentialGCSE or equivalent Maths (Grade 9-4 or A*-C) Essential

Apprenticeship Standard

Business administrator Level 3 (A level)

Employer

EVOLVE ASSESSMENT SOLUTIONS LTD

EVOLVE CENTRE RAINTON BRIDGE BUSINESS PARK HOUGHTON LE SPRING DH4 5QY

Provider

CITY OF SUNDERLAND COLLEGE