About Collection Specialist Apprenticeship with DWF Law DWF LAW LLP

• Salary:£21,255.00
• Working Week:Monday to Friday 9am to 5:30pm
• Working Hours:Total hours per week: 37.5
• Duration:18 Months
• Start :31-May-23
• Level :Advanced Level 3 (A level)
• Reference Number :VAC1000147320
• Available Positions :2 available
• Expected career progression :To proactively develop own skills and to complete inbound and outbound calls in a volume pre legal collections environment. Contribute to team performance, including financial and non-financial measures where applicable. To undertake direction and guidance to complete activities in line with service level agreements, best practice and internal policies and processes. Proactive use of appropriate systems and processes to improve efficiency, whilst adhering to client requirements and adding value. Prioritise and organise your work efficiently and effectively to ensure all tasks are completed to specified deadlines and to a consistently good standard. Be proactive to improve your own technical knowledge. Proactively process and work a full case load of pre legal collection matters to a suitable resolution with supervision. Full engagement in the firm's performance review cycle. Demonstrate 'winning' behaviours in line with the firm's behaviour framework, delivery a commitment to the firm's values and CSR agenda. Demonstrate trust and a can do attitude in the office or remote working. Proactively drive own development using senior team members and internal training tools. To ensure regular communication between yourself, your supervisor and any appropriate person including updates on activities and progress.