Job Description

The role of the Collections Apprentice will be office based in Worthing. As a Collections Apprentice, you will report directly to the Collections Manager and will have responsibility after training for recovering debts on behalf of clients which will include conducting customer due diligence and other general administrative tasks within the team.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The apprentice will work towards and achieve the Credit Control Collections Lv2 apprenticeship. This will be delivered through monthy tutorial workshop with a dedicated tutor. No day release to college is required. The training will be delivered online at the works location. Internal on the job training will include Anti Bribery & Corruption, Data Protection / GDPR, Treating Customers Fairly, Broken Arrangements , Vulnerable Customers, Affordability Assessments & Arrears. Where you'll work CPL House Ivy Arch Road Worthing BN14 8BX

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: English (grade 4) Maths (grade 4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Logical Team working Initiative Non judgemental Patience

Employer

ATHENA COLLECTIONS LTD

Worthing, BN14 8BX

Provider

NATIONAL UPSKILL LIMITED

About Employer

Athena Collections Ltd is a Multi Award Winning, customer-centric, supportive and rewarding employer, and our goal is to provide best customer service in our industry. Athena Collections Ltd is a Receivables Management/Debt Collection Agency who specialise in Business to Business debt collection.