Job Description

General servicing of desktop computers and laptops Use of the companies RMM for remote support and actions Removal and clean-up of spyware, adware, and general viruses Building bespoke computers made to customers’ order Installing components such as RAM, graphics cards, CPU fans, power supply’s keyboards Laptop repairs and screens replacements Installing & updating drivers Reinstalling operating systems & data Rotate and be responsible for showroom displays are currently relevant Carry out goods in procedure & conduct stock management tasks Comfortable following instructions, or having the opportunity to work on own initiative Accurate and concise record keeping of all interactions and actions on the CRM. Sees tasks through from start to finish, producing high quality work often within tight service deadlines Excellent communication skills Takes pride in going 'the extra mile', with a willingness to be flexible and patient around other people's requirements Positive and friendly customer facing skills including face to face and on the telephone. Ability to have discussions using jargon free language

Required Skills & Qualification

Communication skills, IT skills

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) EssentialGCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Apprenticeship Standard

Information communications technician Level 3 (A level)

Employer

AINDALE BUSINESS MANAGEMENT SERVICES LTD

KTD Computers Dowkers Lane Kendal LA9 4DN

Provider

QA LIMITED