Job Description

A fantastic chance to join a friendly, supportive company who champion training, in their customer care team! Providing first line customer support for our online learning platform 'Click', including support with forgotten passwords, course information, system advice, new customer setups, trouble shooting and logging technical queries.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The apprentice will work toward the Level 2 Customer Service Practitioner Standard You would attend training at WBTC one day a month and have 1-1 training and review meetings Functional skills maths and English would be delivered remotely if required Where you'll work Unit 32B Kingfisher Court Newbury RG14 5SJ

Required Skills & Qualification

Desirable qualifications GCSE or equivalent in: English (grade 4 /C) IT (grade 4 or C) maths (grade 4 or C) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Customer care skills Other If you are currently sitting exams please use your predicted grades on your application.

Employer

GREY MATTER LEARNING LIMITED

Newbury, RG14 5SJ

Provider

WEST BERKSHIRE TRAINING CONSORTIUM

About Employer

Grey Matter Learning is a leading provider of online learning solutions, specialising in the social care sector. Our innovative platform, Click, offers a wide range of courses designed to enhance knowledge and skills within the care industry. Committed to delivering excellence, we pride ourselves on providing exceptional customer service to our users.