Job Description

You will be part of a team that provide friendly and efficient customer enquiry service, being the first point of contact in dealing with queries, information, advice and guidance for new and existing students, college staff and visitors either face to face through the reception areas and information centre or by telephone through the call centre.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Level 3 Customer Service Specialist apprenticeship standard This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams You will work with expert assessors to develop new knowledge, skills and behaviours within the profession You will experience a blended learning model You will gather learning evidence, journals and off-the-job records using your e-portfolio At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged Level 3 Customer Service qualification Where you'll work Derby Road Mansfield Nottinghamshire NG18 5BH

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: English (grade 4/C) Maths (grade 4/C) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Non judgemental Patience Other Please be aware that you may be required to work at any of the college sites, so travel considerations should be made.

Employer

West Nottinghamshire College

Nottinghamshire, NG18 5BH

Provider

WEST NOTTINGHAMSHIRE COLLEGE

About Employer

West Nottinghamshire College group are a local college provision with 4 sites across the Mansfield and Kirkby areas. Each year the college provides education and training to around 14,000 full and part time students and apprentices. The college provides education and training across all major sectors from entry to university level. At the college, we embrace and encourage all those who are driven to better themselves, achieve their goals and reach new heights.