As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology.
Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Working towards a level 3 qualification as a Customer Experience Specialist Star Expert Apprentice )you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme. Functional Skills in maths and English (if required). Where you'll work 845 Manchester Road BL9 9TP
Desirable qualifications GCSE or equivalent in: English (grade 4/C) Maths (grade 4/C) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Problem solving skills Administrative skills Number skills Analytical skills Team working Initiative Non judgemental Patience Other Please ensure that you have the ability to travel to the place of employment daily and consider this in relation to potential wages. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Salary will be at least apprentice national minimum wage.
Mercedes-Benz of Whitefield
845 Manchester Road, BL9 9TP
MERCEDES-BENZ CARS UK LIMITED
Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.
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