Job Description

Provide a professional and friendly customer service to all patients, careers and staff that need to access patient transport, in line with departmental protocols. Level 3 apprenticeship.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Provider: Bromley College Of Further and Higher Education On programme Training: Level 3 Business Administrator Apprenticeship Standard Level 2 Functional Skills in maths and English Institute of Apprenticeship Certificate End-Point Assessment (EPA) Knowledge Training Test Skills Test Oral Questioning €“ underpinned by portfolio Training schedule has yet to be agreed. Details will be made available at a later date. Where you'll work Imperial House 21-25 North Street Bromley BR1 1SD

Required Skills & Qualification

Essential qualifications GCSE or equivalent in: Maths and English (grade A*-C / 9-4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Other €¢ NVQ Level 3 in Customer Care of or equivalent €¢ Good command of English Language €¢ Understanding of Data Protection and Freedom of Information €¢ Experience of working in a busy customer service environment, in a client facing role. €¢ Experience of working within a team and liaising with internal and external parties. €¢ Experience of using databases and Microsoft systems. €¢ Accurate keyboard skills

Employer

STARCROSS TRADING LTD

Bromley, BR1 1SD

Provider

LONDON SOUTH EAST COLLEGES

About Employer

BEARS has focused on quality, which defines the company and differentiates it from its peers (and competitors). Our emphasis remains to provide high quality service which underpins our values of standards of Safety, Comfort and Care. Our staff are our greatest assets, displayed in our first-class training, and generous package as well as providing them with appropriate tools (including PPE and other materials), to enable them to deliver the highest standards of patient care. The return for this strategy is evidenced in our Key Performance Indicators (KPI's) and the level of retention on our contracts from existing NHS customers. BEARS currently provide the following Patient Transport services: High Dependency, Bariatric, Mental Health and ECMO, which our NHS clients recognise as dependable, unlocking new opportunities for further specialist ambulance services in Critical Care, Neonatal and Paediatric Intensive Care services.