Job Description

The role will include: Welcoming customers and visitors to the service area Logging customer requirements in the system Contacting customers on the telephone to provide updates on the progress of their vehicle Supporting the Service Team Leader with day-to-day tasks Inputting data to raise jobcards, such as vehicle information and the repairs to be carried out Organising third-party contractors and booking MOT tests Recording information in a spreadsheet relating to parts warranty claims Other administration tasks as required The training you will be getting The training will take place on block release at the Mercedes-Benz Apprentice Academy in Milton Keynes. You will study towards a level 3 Customer Service Specialist qualification. What to expect at the end of your apprenticeship Following completion of the qualification you will have the opportunity to enter a 1 year improver year, during which time you will continue to expand your experience.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative

GCSE or equivalent English (Grade 5/C) EssentialGCSE or equivalent Maths (Grade 5/C) Essential

Apprenticeship Standard

Customer service specialist Level 3 (A level)

Employer

Daimler Buses UK Ltd

Ashcroft Way Cross Point Business Park Coventry CV2 2TU

Provider

MERCEDES-BENZ CARS UK LIMITED