Job Description

My Toilet Spares have a vacancy for a Customer Service Representative to manage customer queries. You will also be asked to process orders, Pick Orders and escalate complaints across a number of communication channels. You will need to be able to remain calm when customers are frustrated and have experience working with computers.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Level 2 Customer Service Practitioner apprenticeship standard: Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA) One to one Tutor Assessor support in the workplace Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA Where you'll work Unit 3 Global Business Park 4 Hamburg Road Hull HU7 0AE

Required Skills & Qualification

Desirable qualifications GCSE or equivalent in: English and Maths (grade 4/C + desirable) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills Customer care skills Administrative skills

Employer

MYTOILETSPARES LIMITED

Hull, HU7 0AE

Provider

MCARTHUR DEAN TRAINING LIMITED

About Employer

Bathroom supply store in Hull