Job Description

Handling and processing incoming applications for specialist equipment and services and monitoring through each stage of the process. Inputting data and referrals onto our bespoke data system and Microsoft Excel ensuring accuracy at all times. Dealing with incoming email and telephone enquiries and responding as appropriate. Liaising with families on a day to day basis. Processing accepted and declined applications. Examining applications to assess eligibility. Signposting to other departments within the charity. Assist with completing funding applications to other charities. Conducting research to update signposting and information offers Attendance at volunteer team events and opportunities Promotion of service offers through various means Support / mentoring across the volunteer team

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Compassionate, Empathetic, Good telephone manner

GCSE or equivalent English (Grade 4) DesiredGCSE or equivalent Maths (Grade 4) Desired

Apprenticeship Standard

Customer service practitioner Level 2 (GCSE)

Employer

CAUDWELL CHILDREN

CICC INNOVATION WAY KEELE ST5 5NT

Provider

AXIA SOLUTIONS LIMITED