Job Description

You will play an integral role in ensuring the services we offer are delivered in a timely manner at the highest standards. You will be the first point of contact for all enquiries, so it is essential you make a good impression. · Assist the operation teams with reactive requests, quotes and scheduled task management. · To take calls and respond to emails from customers being both helpful and polite. · Utilise the Taskye (our inhouse software) and any other systems/applications deemed necessary to carry out the requirements of the job. · Instruct suppliers to carry out work and monitor and manage them for event closure details. · Update suppliers contact details for each event as appropriate. · Assist upkeep of supplier compliance/service records/certificates and allocation to Taskye. · Ensure building and contact information in Taskye is kept up to date and relevant. · Other ad-hoc duties, as required by the Service Desk Manager, e.g. cover for delayed tasks due to holidays and sick leave. The training you will be getting You will recieve a level 3 in business admin Training will be one day per week What to expect at the end of your apprenticeship To progress into a customer service operative role upon succesful completion of the apprenticeship, then work towards an operations coordinator and then an account manager and beyond.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Creative

GCSE or equivalent Maths and English (Grade 4+) Essential

Apprenticeship Standard

Business administrator Level 3 (A level)

Employer

FISCO (UK) LTD

100 Berkshire Place Wharfedale Road, Winnersh Wokingham RG41 5RD

Provider

BABINGTON BUSINESS COLLEGE LIMITED