Job Description

The role will provide first line support to Landmark Geodata customers through direct customer contact over the telephone, webchat, Promap and Envirocheck mailboxes They are responsible for documenting customer contact details, queries and resolutions and other information in relation to customer interaction in the relevant computer-based systems. The training you will be getting · Level 2 Customer Service Practitioner · Inspiro Mixture of visits with trainer, development sessions, virtual classrooms, mock assessment preparation and mock assessments plus on the job learning. What to expect at the end of your apprenticeship · Progression to Customer Service Advisor, Sales Executive, Account Manager

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Excellent written skills, Excellent verbal skills, Ability to organise, Can prioritise

GCSE or equivalent Maths and English (Grade 4/5) Essential

Apprenticeship Standard

Customer service practitioner Level 2 (GCSE)

Employer

LANDMARK INFORMATION GROUP LIMITED

Imperium, Imperial Way, Reading RG2 0TD

Provider

INSPIRO LEARNING LIMITED