Job Description

You will be the first point of contact for service users, their family and health providers, and will serve to ensure that the right product in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame to the agreed specification and to the agreed performance, qualitative and financial targets Managing inbound and outbound calls, leasing with service users, their families and prescribers “ within Medequip agreed KPIs Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved. Answering emails and complaints within Medequip agreed timeframes Liaising between health professional and service users Ensure Technician™s mix of work is acceptable, assessing the workload Managing reception and facilitating retail sales The training you will be getting Customer Service Practitioner Level 2 They will be trained in house by one of our Customer Service Team or the Customer Service team leader. Functional Skills in English and maths if required What to expect at the end of your apprenticeship Following successful Apprenticeship completion, opportunity for a permanent contract and position as Customer Services Coordinator for the right candidate.

Required Skills & Qualification

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience

GCSE or equivalent 5 GCSE's (Grade Level 2/C/4) Desired

Apprenticeship Standard

Customer service practitioner Level 2 (GCSE)

Employer

MEDEQUIP ASSISTIVE TECHNOLOGY LIMITED

Unit 105 Farendell Road Emerald Business Park East Emersons Green BS16 7FF

Provider

W S TRAINING LTD.