Working as part of a close-knit team developing and maintaining strong relationships with internal customers. Answering incoming enquiries/price requests from both new and existing customers in timely manner via telephone and email. Be the first port of call for customers calling/emailing to place orders. Order inputting. Raising customer complaints when required. Liaising with internal teams (purchasing, production, finance and dispatch) to agree customer delivery dates before communicating these agreed dates with customer and adding order to internal system. Gain understanding of customer's product range and utilise opportunities to upsell new products. Arrange customer samples where requested in timely manner. Keeping our CRM system up to date.
Customer Service Level 2 Functional Skills if required Relevant workplace training
Administrative skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Organisation skills, Presentation skills, Problem solving skills, Team working
GCSE or equivalent English (Grade 4) DesiredGCSE or equivalent Maths (Grade 4) Desired
Customer service practitioner Level 2 (GCSE)
PPM INDUSTRIES UK LIMITED
Unit 2 Waterside Business Centre wolverhampton Road Cannock WS11 1SN
P.T.P. TRAINING LIMITED
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