Job Description

The role requires the ability to prioritise and work efficiently to ensure service level agreements are maintained. The successful candidate will be conversant in Microsoft Office applications – particularly Word, Excel and Outlook. Dealing with online chat and telephone enquiries Undertake contract negotiations with new partners and maximize sales opportunities Meet Service Level Agreements from Customer Enquiries Working within a Broker Team, the successful candidate will manage new broker relationships to increase company revenue. Produce ad-hoc pricing for brokers where required Maintain awareness of developments in the industry and advise partners on how best to capitalise upon them. Maintain good understanding of competitors offerings Providing expert advice to brokers about energy markets and negotiating new supply contracts with brokers for D-ENERGi. Comprehensive use of emails to introduce the business with follow ups, sending out D-ENERGi case studies and selling key feature and benefits + D-ENERGi USPs

Training and Qualification

Customer Service- Level 2 English Functional Skills- Level 2 (if not already acheived) Maths Functional skills- Level 2 (if not already acheived) Training will be provided in the work place, and lessons will be carried out 1 day per week at Oldham College

Required Skills & Qualification

Confident on telephone, Use of Word, Excel, Outlook, Relationship development, Positive, Can-do attitude, Good Written Communication, Good verbal communication, Team worker, Ability to organise, Ability to prioritise, Punctual and reliable, Higher grade pass in Maths, Desire to learn and improve, Strong attention to detail

GCSE or equivalent English (Language or Literature) (Grade 3/D) EssentialGCSE or equivalent Maths (Grade 4/C) Desired

Apprenticeship Standard

Customer service practitioner Level 2 (GCSE)

Employer

D-Energi

UNIT D MADISON PLACE NORTHAMPTON ROAD M40 5AG

Provider

THE OLDHAM COLLEGE