Job Description

We are seeking candidates who are passionate about delivering excellent service, hard working and motivated apprentices to join our team in the Aldershot. During the first stage of your career, you will learn everything about providing great customer service in our UK Contact Centre™s Business Rental Department. This will provide you with a solid foundation to progress to a future career in management. During the first year, your responsibilities will be: Providing exceptional customer service via the telephone and via written communication Providing administrative support to your team, departments and branches Updating internal databases and systems with a commitment to attention to detail Building internal and external relationships and communicating on a variety of levels The training you will be getting Customer Service Specialist Level 3 Apprenticeship qualification - a 15 month course, with weekly taught sessions delivered at Farnborough College of Technology, regular 1:1 support from industry expert Trainers What to expect at the end of your apprenticeship Following completion of the Customer Service Specialist Level 3 qualification, it is expected that apprentices will progress to Level 3 Supervisory and Level 5 Management apprenticeships. This will provide a solid foundation for a future career in management.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Enthusiastic, willing to learn

GCSE or equivalent English & Maths (Grade C/4 and above) Essential

Apprenticeship Standard

Customer service specialist Level 3 (A level)

Employer

ENTERPRISE RENT-A-CAR UK LIMITED

Victoria House Victoria Road Aldershot GU11 1EJ

Provider

FARNBOROUGH COLLEGE OF TECHNOLOGY