Job Description

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment. What will I be doing? A dedicated pathway containing specialist training for Parts Advisor will run alongside the standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level. You will cover: A Parts Advisor will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop A qualified apprentice will be able to: Be a confident first and last point of contact with customers Take customer and workshop orders Communicate effectively with both customers and the vehicle technicians Manage customer complaints Offer advice and guidance for vehicle care, warranty retention and warranty claims Sales / advice for accessories and modifications Collate information for CSI As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts Once the apprenticeship is complete they will be able to: Take orders from customers both face to face and over the phone Maintain an ordered stock room and find parts from stock Raise invoices Liaise with other members of staff The training you will be getting Customer Service Practitioner Level 2 Apprenticeship Standard: The programme for the Customer Service (Parts Pathway) Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College Apprentice will be required to attend block release training 4 x per year Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace What to expect at the end of your apprenticeship Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills

GCSE or equivalent English (Grade C/4) EssentialGCSE or equivalent Maths (Grade C/4) Essential

Apprenticeship Standard

Customer service practitioner Level 2 (GCSE)

Employer

STEER AUTOMOTIVE GROUP LIMITED

Innovation House Kingdom Avenue, Northacre Industrial Park Westbury BA13 4FG

Provider

NOTTINGHAM COLLEGE