Job Description

Be the first point of contact for our customers at reception or through electronic media in order to provide an efficient and courteous service at all times Engage with our customers and respond to queries to provide appropriate information, advice and where necessary signpost to alternative agencies Access, update and accurately record information on the Groups IT systems Undertake general administrative duties as required by the Customer Services department The training you will be getting You will work towards a Level 2 NVQ Customer Services Practitioner qualification liaising regularly with your line manager and your assessor, who will visit you at your workplace to provide support to complete your assignments. Functional skills in maths and English (if required). What to expect at the end of your apprenticeship Once you have completed your apprenticeship there is a possibility to move into a permanent role as a Customer Services Advisor.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Patience

GCSE or equivalent English (Grade C/4 or above) DesiredGCSE or equivalent Maths (Grade C/4 or above) Desired

Apprenticeship Standard

Customer service practitioner Level 2 (GCSE)

Employer

Connexus

THE GATEWAY THE AUCTION YARD CRAVEN ARMS SY7 9BW

Provider

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE