Job Description

As a Customer Solutions Apprentice, you will engage with both internal and external customers, ensuring that furniture care kit orders are prepared and dispatched within specified timelines, contributing to the department's seamless operation. This unique opportunity serves as a perfect stepping stone to kickstart your career.

Training and Qualification

Work As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Customer Service Level 2 Apprenticeship Standard Regular workshop attendance and assessor visits Functional Skills in maths and English (if required) Where you'll work Alpha House Sunnyside Road North Weston Super Mare Somerset BS23 3QY

Required Skills & Qualification

Desirable qualifications GCSE or equivalent in: English (grade 7) Maths (grade 7) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Organisation skills Customer care skills Administrative skills Team working Physical fitness Time Management Adaptability Curiosity Other Staff benefits include: €¢ Average of 23 days holiday per year + bank holidays €¢ Pension scheme (if over 22 years old - via auto-enrolment) €¢ Dress down Fridays €¢ Charity fundraising activities

Employer

Castelan Group

Somerset, BS23 3QY

Provider

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

About Employer

Castelan Group is a specialist in electrical and furniture warranties, claims handling, insurance validation, inspection services, and customer care. With over 1,500,000 UK households benefiting from Castelan Group's services, we provide value to retail and insurance businesses and peace of mind to customers and policyholders.