Job Description

Speaking to customers over phone on a daily basis Taking orders from customers and booking them onto the internal system Checking different transport options to ensure customer requirement can be fulfilled Responding to email enquiries Liaising with drivers and customers regarding route planning Confirming delivery times Providing timely updates for customers and keeping them informed of the progress of their jobs General admin including filing, scanning, photocopying, post etc.

Required Skills & Qualification

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative

GCSE or equivalent English (Grade C/4 or above) DesiredGCSE or equivalent Maths (Grade C/4 or above) Desired

Apprenticeship Standard

Customer service practitioner Level 2 (GCSE)

Employer

SUREFREIGHT (INTERNATIONAL) LIMITED

First Floor, Derwent House Waterfold Business Park Bury BL9 7BR

Provider

BURY COLLEGE